Receiving a refund
Your refund will appear in the same e-wallet or account that you originally paid from. The refund processing time and where it will appear depends on the payment method initially used for an order:
Paid by Vinted Balance
The refund will appear in the Vinted Balance within a few hours after the order gets cancelled.
New member? Learn more about Vinted Balance.
Paid by credit/debit card
The refund will appear in the bank card within 5 business days after the order gets cancelled.
If it’s not there after 5 business days, please contact your bank.
Paid by Apple Pay
The refund will appear in the bank card used via Apple Pay within 5 business days after the order gets cancelled.
If it’s not there after 5 business days, please contact your bank as well as Apple Pay’s customer service.
Paid by Google Pay
The refund will appear in the bank account within 5 business days after the order gets cancelled.
If it’s not there after 5 business days, please contact your bank as well as Google Pay’s customer service.
The amount paid by Vinted Balance will appear there in a few hours after the order gets cancelled. We’ll send the remaining funds to the:
- Bank card/account if it was paid by a bank card, Google Pay, or Apple Pay (within 5 business days after the order gets cancelled)
Is it not there by the indicated time? Please see the solutions for each method above.
Most likely, you used two payment methods, as described above.
In this case, please check both your Vinted Balance and another payment method that you used. The remaining part of the refund will appear there. Keep in mind that refunds to your bank account will take longer to transfer.
- If your payment fails, this money might still be taken (or reserved as pending) from your account. However, if this happens, you'll always be fully refunded. Even if you accidentally pay twice, you’ll receive the second payment back.
- Your refund will fully cover your expenses. This includes the item’s price, the shipping cost, and the Buyer Protection fee.
- Business days are Monday to Friday, excluding weekends and bank holidays.